Enabling FCA Consumer Duty compliance
Helping a financial services group meet enhanced Consumer Duty standards for 650,000 retail customers.
When regulators are watching, your data needs to be beyond question
Financial services firms collect vast amounts of data across multiple systems, products and customer touchpoints, but rarely have a single, consistent view of it. Customer data sits in siloed platforms with no common data model. Regulatory requirements such as the FCA’s Consumer Duty are raising the bar on what firms must demonstrate, while legacy infrastructure makes it difficult to respond quickly.
The firms gaining ground are those investing in data governance, enterprise data platforms and the analytical capability to turn compliance into a competitive advantage, not just a cost.
We build trusted data foundations for regulated environments. From regulatory reporting frameworks to enterprise data platforms, we help financial services firms get their data in order and keep it there, so compliance becomes a byproduct of good data practice, not a separate workstream.
We design and implement reporting frameworks that meet the requirements of regulators including the FCA, PRA and Bank of England. Our work with a FTSE-listed financial services group on FCA Consumer Duty compliance delivered a framework covering all four outcome areas, with around 20 good outcomes defined, categorised and tracked through KPIs.
When international operations deploy standardised systems, local reporting requirements can fall through the gaps. We build information management layers that consolidate data from new platforms to maintain regulatory and management reporting without disrupting compliance obligations.
We help financial services firms design and build scalable data platforms that bring fragmented customer and product data together into a single, governed source of truth: the foundation for reliable reporting, analytics and AI.
The FCA’s Consumer Duty framework requires firms to demonstrate fair outcomes across price and value, products and services, consumer understanding and consumer support. We help firms translate these requirements into measurable KPIs, linking hard data from systems with soft data from customer interactions.
Helping a financial services group meet enhanced Consumer Duty standards for 650,000 retail customers.
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